Build it and they will come!
These immortal words are from the movie Field of Dreams where novice farmer Ray Kinsella (played by Kevin Cosner)
becomes convinced by a mysterious voice that he is supposed to
construct a baseball diamond in his corn field. The film's underlying
themes are the fulfillment of
dreams, and how people can overcome any regrets they may have about the
life choices they make. A great movie!
If only life was Hollywood!
It
amazes me that many businesses act just as if life were Hollywood. New
businesses open after making huge investments in building and
equipment, but budget nothing for marketing. Weeks after opening,
managers struggle with the lack of business and try to find a few
dollars for marketing. The lack of an initial marketing budget can
handicap a business for years.
Most
businesses give little attention or funding to ongoing marketing
efforts. They attend a trade show here, they print a brochure there or
they invest in a website that is tied to nothing else in the business.
Sales
and marketing needs to be treated like any other other part of your
business. It needs a fixed budget (percentage of sales) and it needs
constant attention to be sure that the profile of your business is
constantly being managed.
Sales and marketing efforts take time to materialize and money and effort spent is not usually rewarded immediately.
It takes time and it needs a plan.
Without
a plan it is unlikely that you will organize your efforts in a way that
they can be leveraged against each other to gain the greatest results.
A
well thought out marketing plan takes a lot of time and work to prepare
and should encompass all aspects of your business. It should review
and evaluate all potential sales and marketing strategies and should
layout action plans for the best possible strategies. The plans needs
to have a budget, forecasts and need to be measured and reviewed.
Without time, you may waste your money. Many business take the build it and they will come
approach. They put together their business and simply plan a grand
opening event and wait for business to walk in the door. Even if your
business is located in a high traffic shopping mall you will need to do
more than this.
A
sales and marketing plan should not be started when your business is
ready to open. The planning should run concurrent with the planning for
the rest of the business. The first questions you should be asking is
who will want what we will sell and how will we reach those prospects?
These questions and more need to be asked at the same time that you are
that you are looking at building space, equipment and inventory.
Imagine
deciding to get married. You pick the girl, the church, the reception
location, the honeymoon and book and pay for everything and then go ask
the girl (who doesn't know you from Adam) to marry you? Of course you
wouldn't do this. You wouldn't because that would be absurd! Right?
Then
why do business people do exactly the same thing everyday? They take
the bride for granted - of course she will want me! Well, maybe the
bride has different plans. Maybe your prospects have different plans!
Have
you ever walked into a new business in your neighbourhood and asked how
long ago they opened only to be told 'ten years ago'? Getting the
attention of buyers takes time and it takes consistent effort. People
do not pay attention to everything put in front of them and even if
they notice you and are interested in doing business with you they may
not be in a position to do business with you for months or even years.
The sooner you start the process the better chance you have of
succeeding.
We
all tend to remember things that happened a few minutes ago but longer
term memory is generally reserved for important matters. We need to be
regularly and consistently in front of our prospects.
Marketing
must start early and it must be consistent. We need to be aware of
buying cycles and realize that often our sales efforts will not pay off
for three to six months later. How many new businesses can wait that
long? We also need to be continually feeding the cycle. If you stop
the sales and marketing activity for one month then you are likely to
feel the pain with a very quiet month down the road.
Never
take business for granted especially in the modern world with so many
distractions and so many players chasing every available dollar.
More
then one hundred years ago Kellogg's built a dynasty by outspending all
of its competition to get the attention of the buyer. It used
innovative techniques and continued to spend aggressively, even now.
In
the early part of the last century Kellogg's invented Corn Flakes but
the market was quickly swamped by competitors. It survived and
prospered by overwhelming its competitors with advertising and
promotion. In 1912 the company spent one millions dollars on
advertising and in some years spent as much as fifty-percent of its'
revenue from sales on advertising and marketing.
Imagine what would happen to your business if you were to spend fifty percent of your revenue on marketing?
You
don't need to spend a ton of money to get results but you do have to
invest the time necessary to get noticed and stay remembered. The
process can never start too early!
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