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Posted at 04:22 PM in Business Sales & Marketing | Permalink | Comments (0) | TrackBack (0)
We all know the trick when multiplying by ten - add 0 to the end of the number, but did you know there is an equally easy trick for multiplying a two digit number by 11? This is it:
Take the original number and imagine a space between the two digits (in this example we will use 52:
5_2
Now add the two numbers together and put them in the middle:
5_(5+2)_2
That is it - you have the answer: 572.
If the numbers in the middle add up to a 2 digit number, just insert the second number and add 1 to the first:
9_(9+9)_9
(9+1)_8_9
10_8_9
1089 - It works every time.
Posted at 03:26 PM | Permalink | Comments (0) | TrackBack (0)
Firstly, it is psychologically hard to complain. Secondly, customers often don't know how to complain or can't find a venue to give feedback. Most businesses do not proactively encourage complaining and actually conspire to make it difficult to complain.
It is important for complaining customers to talk to the business owner, not others. Talking gives the business owner the chance to return the customer to a state of satisfaction so they will be more likely to visit the business again and make important purchases.
Businesses that offer a rational explanation and demonstrate sensitivity and concern, will find the complaining customer responds accordingly.
Eighty-two to ninety-five percent of customers will come back if their complaint is resolved satisfactorily, and they will tell on average five other people. This is an important factor when you consider that it costs five times as much to get a new customer than maintain an existing customer. Welcoming and addressing complaints, therefore, represent another common sense approach to building your customer base and loyalty.
A good relationship with your loyal customers involves knowing as much as you can about them. Businesses should never make assumptions regarding customer needs and expectations. Delivering exceptional customer service is an evolving process, a journey that involves re-inventing your product or service on a continual basis in order to continually 'wow' your customers.
Posted at 03:22 PM | Permalink | Comments (0) | TrackBack (0)